Refund Policy

All sales are final.

Because tickets are purchased or reserved specifically for each customer order through ticket suppliers and partners, orders cannot be cancelled after payment except in the cases described in this policy.

Refunds may be issued only if an event is officially cancelled and not rescheduled.

If an event is cancelled, customers may request a refund by contacting customer support.

Refund requests must be submitted to: support@footballfestivalqatar.com

If an event is postponed or rescheduled, the tickets remain valid for the new event date.

In such cases refunds are not provided.

Refunds are not issued in the following situations:

• change of personal plans
• illness or personal circumstances
• travel problems or visa issues
• inability to attend the event
• unused tickets
• loss or damage of tickets after delivery
• partial changes in the event program

In cases where a refund is issued, the company may retain up to 10% of the service cost to cover administrative, sourcing, and operational expenses related to the order.

Refunds are not issued once tickets have been successfully delivered to the customer, except in cases of event cancellation.

Ticket delivery is considered completed once tickets or transfer instructions have been sent to the email address provided during checkout.

Tickets may be sourced through partners and secondary market suppliers. Ticket prices may be above or below the original face value set by the event organizer.

Customers agree to contact customer support to resolve any issue before initiating a payment dispute or chargeback with their bank.

Our support team can be contacted at: support@footballfestivalqatar.com